1.1 Information we collect
1.1.1 Non-personal data
Like most website operators, we collect Non-Personal Data such as browser type, language preference, referring site, and the date and time of each visitor request. We collect this to better understand our visitors and tailor our product to their needs. From time to time, we may release Non-Personal Data in aggregate form (for instance, by publishing trends in site usage) to direct our reasoning in making decisions. We will not publish individual information, only aggregate information and statistics based upon that information.
1.2 Personal data
Personal Data is anything which can be used to identify or contact you, such as your legal name, email address, IP address, or physical location.
1.2.1 Automatically collected personal data
We automatically collect some Personal Data, such as IP address, provided by your browser and your computer whenever you visit our website.
We collect this information for several purposes:
- To diagnose and repair network issues with your use of the site;
- To estimate the number of users accessing the service from specific geographic regions;
- To help prevent fraud and abuse.
1.2.2 Email address
In order to register for our service, you must give us your email address. We will use your email address to send confirmation of certain actions, such as when you change your password. We will contact you when it's necessary to complete a transaction that you've initiated, or if there's a critical or administrative issue affecting your use of the service.
Once you have created your account, you can choose to subscribe to certain events and have notifications of those events sent to you via email. You will be able to change your mind and opt out of receiving notifications via email at any time.
We will never sell or provide your email address to any third party for marketing purposes, or for any other reason except as set out below.
1.2.3 Optional Personal Data you provide to us
As you use the service, you have the option to provide more Personal Data, through your account and other activity on the site. Providing this information is strictly optional however may be required to perform certain functions for example verifying your account with us in accordance with appropriate AML/KYC laws and policies.
We may also use any Personal Data you provide, in aggregate, to make decisions about how to change and adapt the service. From time to time, we may release information in aggregate form (for instance, by publishing trends in site usage) to explain our reasoning in making decisions. We will not release individual information, only aggregate information.
1.2.4 Financial information and transactions
We ensure your private financial data is protected at all times we use secure servers, and all of your data is encrypted when stored on our databases or used for processing. We have rigorous in house security checks and only personnel authorised to manage that data have access to it.
2.0 Disclosure of Personal Data
We disclose Personal Data, including optional personal information you have provided but which is not normally available to other site users, only to those of our employees and contractors, who (i) need to know that information in order to operate the service and (ii) have agreed not to disclose it to others. Circumstances in which this is necessary include, but are not limited to: troubleshooting and diagnosing technical problems, investigating possible Terms of Service violations, and legal compliance issues.
We contract with third-party vendors to provide some site features. We will only share personal information with third-party vendors to the extent that is necessary for them to provide these site features. We require our third-party vendors to provide the same level of privacy protection that we do, and they do not have the right to share or use personal information for any purpose other than for an authorised transaction.
We may disclose Personal Data or potentially personally-identifying data when that release is required by law or by court order, or when we believe in good faith that disclosure is reasonably necessary to protect the safety or rights of us, third parties, or the public at large.
4.0 Confidentiality and security
No data transmission over the Internet can ever be guaranteed to be 100% secure. You use this service at your own risk. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Your account information is password-protected with the option of enabling two factor authentication for added security. We recommend that you choose a strong and secure password and enable two factor authentication. We use industry-standard encryption to protect your password on our servers.
If we learn of a system security breach, we will notify you electronically so you can take appropriate steps to protect yourself.
5.0 Deleting your information
You can change or delete any optional information that you've provided us at any time. If you change or delete any optional information you've provided, the change will take place immediately on the Service. However, caching or references to the data, including in third party applications based on the Service, may mean that formerly available data remains available for some time. Please be aware that deleting your data may not enable you to use some features and products of our website and services.
As part of the day to day operation of the Service, we will make regular copies of the data contained in the databases for backup purposes. These backups can potentially contain deleted data for several weeks or months. These backups will also be governed by the rules for Disclosure of Personal Data.